Privacy Policy
Collexions.ai LLC (“Collexions.ai,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information, including information used for SMS communications.
How We Collect Personal Information
We may collect personal information:
- Directly from you during telephone calls, emails, text messages, or other communications;
- Through forms or other features on our website;
- From our business clients and other participants involved in a matter;
- When you request information or services; and
- Automatically when you use our website, including through cookies and similar technologies.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name;
- Email address;
- Telephone number;
- Mailing address;
- Business, account, case, payment, or settlement information;
- Information included in forms, conversations, or messages; and
- Basic website information, such as your IP address, browser type, and pages visited.
How We Use Personal Information
We may use personal information to:
- Provide our services;
- Communicate with you about an account, case, or settlement;
- Facilitate settlement discussions;
- Respond to questions and requests;
- Send call reminders and conversation follow-up messages;
- Send SMS communications when you have provided consent;
- Operate, maintain, and improve our website and services;
- Protect against fraud, security threats, or misuse; and
- Comply with legal obligations.
How and Why We Share Personal Information
We may share personal information with:
- Our clients when necessary to provide our services;
- Service providers that help us operate our business;
- Professional advisers, such as attorneys and accountants;
- Government authorities or other parties when required by law; and
- A successor organization in connection with a merger, sale, or transfer of the business.
Service providers may use personal information only to perform services on our behalf.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
For clarity, mobile opt-in information, SMS consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes. Communications providers may process this information only as necessary to deliver messages on our behalf.
Cookies
Our website may use cookies or similar technologies to support website functions, understand website usage, and improve our services. You can adjust your browser settings to limit or block cookies.
Data Security and Retention
We use reasonable safeguards to protect personal information. However, no method of electronic storage or transmission is completely secure.
We retain personal information for as long as reasonably necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
You may opt out of SMS communications as described in our SMS Terms & Conditions.
Changes to This Policy
We may update this Privacy Policy and SMS Terms & Conditions periodically. Changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy, our SMS practices, or your personal information, contact:
Collexions.ai LLC
110 Greene Street, Suite 10D
New York, NY 10012
Email: help@collexions.ai
Phone: 347-284-0415
Web: https://collexions.ai/
SMS Terms & Conditions
SMS Consent Communication
Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
By verbally agreeing to receive text messages from Collexions.ai LLC, you consent to receive SMS communications at the telephone number you provide.
Types of SMS Communications
If you consent to receive text messages from Collexions.ai LLC, you may receive messages concerning:
- Follow-ups to telephone calls or previous conversations;
- Call or appointment reminders;
- Case-related communications;
- Settlement discussions; and
- Other communications relating to our services.
An example message is:
Message Frequency
Message frequency may vary depending on the nature of the communication. You may receive up to five SMS messages per week concerning calls, conversations, cases, settlements, or related matters.
Potential SMS Messaging Fees
Standard message and data rates may apply, depending on your wireless carrier’s pricing plan. Fees may vary for messages sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from Collexions.ai LLC by providing verbal consent during a conversation.
Opt-Out Method
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us.
You may also request removal from our SMS messaging list by emailing help@collexions.ai or calling 347-284-0415.
After opting out, you may receive one final message confirming your request. We will then stop sending SMS messages unless you provide consent again.
Help
If you experience any issues, reply HELP to any SMS message. You may also obtain assistance by:
- Emailing help@collexions.ai;
- Calling 347-284-0415; or
- Visiting https://collexions.ai/legal.html#privacy.
Additional Options
If you do not wish to receive SMS messages, you may decline to provide verbal consent. SMS consent is optional.
Standard Messaging Disclosures
- Message frequency may vary.
- You may receive up to five SMS messages per week.
- Message and data rates may apply.
- Reply STOP at any time to opt out.
- Reply HELP for assistance.
- You may also email help@collexions.ai or call 347-284-0415 for assistance.
- Wireless carriers are not responsible for delayed or undelivered messages.
- Our Privacy Policy and SMS Terms & Conditions are available on this page.
Changes to These Terms
We may update this Privacy Policy and SMS Terms & Conditions periodically. Changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about our SMS practices, contact:
Collexions.ai LLC
110 Greene Street, Suite 10D
New York, NY 10012
Email: help@collexions.ai
Phone: 347-284-0415
Web: https://collexions.ai/